Robert Lucas Books for Business: Service sku-35394879
No rating yet(0 ratings)Customer Service Skills for Success by Robert Lucas is a Books for Business title. This new, English-language trade paperback is the sixth revised edition, with glued binding, illustrations, 464 pages, and ISBN 9780073545462. SKU: sku-35394879.
The book received the 2017 Textbook & Academic Authors Association's Textbook Excellence Award and is described as the top-selling customer service textbook in the United States. It covers current customer service issues, future projections, and specific skills through updated resources, activities, examples, tips, interviews with service providers, and case studies.
Its 10 chapters are arranged in three parts: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. An appendix, glossary, and bibliography are also included.
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